You are Analyst #15. Your monitor is your world: a ticket queue that never stops, an inbox full of escalating passive aggression, and a corporate news ticker that knows too much. Welcome to SERVICE DESK SIM — a retro-terminal IT helpdesk simulator about triage, time pressure, and the slow realisation that the machines are learning your job faster than you are.
TRIAGE OR DIE (PROFESSIONALLY)
- Work the queue against SLA timers — accept, prioritise, resolve, and try not to apply the printer fix to the VPN outage.
- 10,000+ hand-written tickets across 13 themed sectors, from the Basement helpdesk to the Quantum Lab to places IT support was never meant to go.
- Multi-step complex tickets, VIP escalations, boss-level malware incidents, and department policies that change how every shift plays.
CRISES, CHOICES, AND CONSEQUENCES
- Mid-shift Crisis Events freeze the clock and demand a decision with real, deterministic tradeoffs — no dice rolls behind the buttons.
- Every choice feeds a hidden Human ↔ AI alignment meter. Side with your users, or keep accepting Synergy-AI's increasingly generous offers.
- Four endings at the top of the tower — three of them gated by who you became on the way up.
BUILD YOUR ANALYST
- 50 unlockable workflow skills — passive automations and active abilities, unlocked differently across three difficulty levels.
- A live USER TRUST meter that rewards genuinely good support and punishes the rotting queue.
- Combo chains, shift grades, leaderboards, and an Endless 24/7 mode for analysts who never log off.
PLAYABLE IN 8 LANGUAGES
English, English (UK), Français, Deutsch, Español, Italiano — and full native-script हिन्दी (Hindi) and right-to-left اردو (Urdu), all the way down to the ticket pool and the requesters' names.
A LOVING SHRINE TO CORPORATE DREAD
CRT glow, terminal boot sequences, sticky notes with mandatory smiling policies, and a soundtrack of 13 sector ambiences. Runs on very modest hardware — if your machine can open a ticket, it can probably run the game about closing them.
MegaCorp reminds you that smiling is mandatory.